All beneficiaries who were sanctioned Social Security Pension / Welfare Fund Pension on or before 31 December 2025 are required to complete mustering through an Akshaya Centre between 17 July 2026 and 30 September 2026.
Citizen Charter

Sholayoor Grama Panchayat
Citizen Charter
 
Transparent Governance • Timely Services • Citizen-Friendly Panchayat
Citizen Charter

The Citizen Charter is a document that reflects the commitment of the Grama Panchayat to provide public services in a transparent, timely and efficient manner. It helps citizens clearly understand the various services provided by the Panchayat, the procedures for obtaining such services, the documents required, the prescribed time limits and the officials responsible for service delivery.

Commitment of Sholayoor Grama Panchayat

Sholayoor Grama Panchayat is committed to providing efficient, transparent and quality services to the public and to making the Panchayat administration more citizen-friendly. The Citizen Charter aims to promote greater transparency and accountability in governance by providing clear information regarding service procedures and the prescribed time limits for service delivery.

Main Objectives of the Citizen Charter
✓ To provide clear and accurate information to the public regarding the services offered by the Grama Panchayat.
✓ To facilitate the delivery of various services within the prescribed time limits.
✓ To ensure transparency and accountability in Panchayat administration.
✓ To make the procedures for obtaining services simple, accessible and citizen-friendly.
✓ To provide clear information regarding required documents, application procedures, fees and other service requirements.
✓ To create awareness among citizens about the mechanisms available for submitting complaints and suggestions.
✓ To strengthen the relationship between the Panchayat administration and the public.
Major Services Provided by the Grama Panchayat

Sholayoor Grama Panchayat provides various administrative, welfare and development-related services to the public. Major services include:

• Birth and Death Registration and related certificates
• Marriage Registration related services
• Building Permit related services
• Ownership, building and taxation related services
• Various licences and permissions
• Social welfare schemes and benefits
• Waste management and public health services
• Services related to infrastructure development
Online Services

Panchayat services made available through online systems can be accessed by the public through the relevant Government portals. Online services help citizens access various services more conveniently and efficiently without unnecessary delays.

Rights and Responsibilities of Citizens

Every citizen submitting an application to the Panchayat has the right to know the status of the application and to receive the service in accordance with the prescribed procedures. At the same time, applicants are responsible for submitting the required documents and correct information along with their applications and for paying the prescribed fees, taxes and other applicable charges within the stipulated time.

Complaints and Suggestions

In case of unnecessary delay, difficulty or any other grievance in obtaining a service, citizens may approach the concerned official or the Secretary of the Grama Panchayat. Feedback and suggestions from the public are valuable in improving the quality of Panchayat services and making the administration more responsive and citizen-friendly.

“Transparent Governance • Timely Services • Citizen-Friendly Panchayat”
Sholayoor Grama Panchayat
Committed to ensuring efficient, transparent and quality services to the public and strengthening local governance through active citizen participation.